Knowledge base

Getting Started (1)

First steps (6)

• How does the free trial work?
• What's the difference between Staff and Resources?
• How to add Staff to your account

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Account Settings & Subscription (5)

Plans & pricing (5)

• How does Jezzam's pricing work?
• Do you offer a free plan?
• Can I upgrade and downgrade my plan?

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Security & privacy (1)

• Is Jezzam secure?

Subscription & billing (7)

• What payments methods do you accept?
• How to start your Jezzam subscription
• How to suspend your Jezzam account

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Account roles & permissions (4)

• How to add an administrator to your account
• How to transfer ownership of your Jezzam account
• What permissions does a Jezzam account owner have?

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Time zone support (6)

• Introduction to Time Zone Support in Jezzam
• How do I activate time zone support?
• How do my customers use time zone support?

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Bookings & Scheduling (5)

Services & events (15)

• Should I use a Service, Event, Repeating Event or Course?
• How to change the start time of a Service
• How to change the online visibility of a Service

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Availability & work hours (8)

• Introduction to Scheduling in Jezzam
• Managing Staff time off, holidays and Resource unavailable times
• Location Opening Hours

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Booking policies (3)

• How to set the Advanced Booking Period and Booking Lead Time for a Service
• Changing your Cancellation Policy
• How to set the Advanced Booking Period and Booking Lead Time for your account

Locations (1)

• Managing multiple Locations in Jezzam

Calendar & booking management (11)

• How to book a customer on to multiple repeating events
• How to reschedule a booking from the Admin Calendar
• What does the message "Some items are hidden from view" mean?

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Booking Payments & Refund Tracking (1)

General (5)

• What payment providers does Jezzam support?
• How to create invoices in Xero from Jezzam
• How to mark a booking as paid in the Admin Panel

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Booking Page & Mini Website (1)

Booking page settings (4)

• How do I change text that my customers see?
• How can I add my own Terms and Conditions
• How to change the online booking calendar mode

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Customers & Members (3)

Customer management (6)

• What does "Email not verified" mean for a customer?
• How to delete a customer
• How to Merge Customers in Jezzam

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Customer data & fields (2)

• How to customise your Customer database
• Customising your customer database and booking fields

Membership management (8)

• Managing members with Jezzam
• What do I do if one of my members changes their email address?
• Why would I want to use Jezzam's Membership features?

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Communications & Notifications (3)

Email customisation (10)

• Getting started with email customisation
• How to customise your email design
• How to customise the standard text of your emails

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Sending emails (4)

• How to resend a booking confirmation email
• How to send a quick email to a customer
• Can I send an email to all my customers?

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Notifications (3)

• Bookings with undelivered emails
• Why am I getting undelivered email notifications in the Notification Centre?
• How to switch off email notifications sent to admininstrators

Marketing & Promotion (1)

General (3)

• Service Direct Links
• How to create book now buttons and links
• How to create QR codes for your appointment bookings

Integrations (1)

Calendar Sync (10)

• Introduction to 1-way Calendar Sync
• How to subscribe to a calendar in Google Calendar, Outlook and Apple Calendar
• How do I create a 1-way calendar sync for a Staff Member?

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Jezzam User Profile (1)

Using your User Profile (5)

• How do I change my first name, last name and other personal details in my Jezzam user profile
• What do I do if I've forgotten my password?
• How do I change the email address used for my Jezzam user profile

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Troubleshooting & FAQs (1)

General FAQs (1)

• What support do you offer?