Jezzam's email system monitors the delivery status of emails that are sent in relation to bookings.  When the email system detects that an email related to a booking was not delivered, it creates a notification in the Notification Centre of your admin panel.

This notification informs you that the email that was sent was not delivered.  In other words, the customer did not receive the email.


What was the email delivery error?
These undelivered email notifications are created when an email address is reported as being "unknown" by the email provider.  In other words, the email address entered does not exist.

Why did the error occur?
The reason for this error is usually either that there is a typo in the email address or that the email address no longer exists.

Solution

The issue can usually be easily resolved using the solution below.

  • First check that the email listed is the correct email address. If not, you can correct it in via the Customer section.  Note: if the customer has a Jezzam user profile, they will need to correct their email themselves by logging into Jezzam and updating their email in their user profile.
  • If the email is correct then check with the customer that they still use that email address and if not, get them to provide an alternative
  • Once you are sure you have a correct email address try resending the email in the same way as you did before


NOTE: because the email address does not exist, if you try to send further emails to the same email address, these will also not be delivered.



How can I contact the customer to find out their correct email address?


This is a good question.  If on your booking forms you only ask for email address to be entered, then you may not be able to easily contact the customer.  They may contact you, in which case you can ask them for their correct email address and then edit this in the Customer section as mentioned above.


One approach many Jezzam users use to help with this is to also request the customer's mobile phone number on the booking form.  This gives you another way to contact the customer if needed.  You can easily add mobile phone to your booking form by following the instructions in the "How to customise your Customer database" help guide.



Can I clear the email warnings even if I don't resolve the email issue?


Yes, the undelivered email notifications are simply informational to let you know there has been an issue.  You can use the list as a "To Do" list to help remind you to solve the issues or you can simply clear the warning as required.



The customer says that the email address is correct but emails are still not being delivered.  What should I do?


Please contact the Jezzam customer support team and we'll help resolve the issue.