Jezzam's Notification Centre keeps you informed if there are any problems with the delivery of emails.

To view notifications in the Notification Centre:

  1. Log in to your Admin Panel
  2. Go to Account > Notifications

Problems with email delivery can be due to a number of reasons but the most likely is that the email address entered does not exist or has been entered incorrectly.

If the customer's email address is incorrect they will not receive any emails (such as confirmation and reminder emails) from Jezzam.

What to do if you have bookings with undelivered emails

We recommend the following steps:

  1. Contact the customer using other means (for example using their mobile phone number if you have asked for this to be entered during booking)
  2. Let the customer know the status of the booking 
  3. Verify the customer's email address with them
  4. Then go to the "Customers" section
  5. Search for the customer (for example using the email address or name they entered during the booking process)
  6. Update the customer's email address and save this

Note: If the customer is a Jezzam User, you can not update their email in the Customer's section and should ask them to change their email in their Jezzam User Profile.

Once the customer's email address has been corrected, all future emails will be sent to that email address.

How to clear an email warning from the Notifications Centre

Once you have resolved the problem with the customer's email address and wish to clear the email warning in the Notifications Centre:

  1. Log in to your Admin Panel
  2. Go to Account > Notifications
  3. Click "Clear email warning" on the appropriate warning
  4. On the "Clear email warning" dialog, click "Yes" to confirm

How to resend a customer a booking confirmation email.