How to set order notification settings

Order Notification Settings control whether Jezzam sends an email notification to admins when a customer places an order online.

These settings are found in the Administrator Notification Settings section of Communication Settings.

They do not control whether customers receive their order email when they book online. When a customer places an order online, Jezzam sends the customer the relevant order email automatically.

Where to find Order Notification Settings

To view or update your Order Notification Settings:

1. Go to Settings in the admin panel.
2. Open Communications.
3. Open the 'General' tab.
4. Find the 'Administrator Notification Settings' section.
5. Find the 'Order Notification Settings' option.
6. Choose whether Jezzam should send an admin email notification when an order is placed.
7. Save your changes.

What the Order Notification Settings control

The Order Notification Settings control the admin notification sent when a customer places an order online.

If this setting is switched on, Jezzam sends an email notification to the selected admin recipient when an online order is placed.

If this setting is switched off, Jezzam does not send that admin notification.

Who receives the admin notification?

In the 'Who should receive these notifications?' section, you can choose where administrator notifications should be sent.

You can choose to send administrator notifications to:

• The Primary Contact Email Address for the account
• Every administrator of the account

This setting applies to the administrator notification emails in this section.

Customer order emails

Customer order emails are different from administrator order notifications.

When a customer places an order online, Jezzam sends the customer the relevant order email automatically.

For bookings created in the Admin Calendar, the admin chooses whether to email the customer using the 'Email customer' option in the booking process.

If the admin chooses to email the customer, Jezzam sends the customer the 'Order placed' email for that order.

Orders created by admins

When an admin creates a booking in the Admin Calendar, Jezzam does not send an order notification email back to the admin.

This is because the admin created the booking themselves, so Jezzam does not treat it as something the admin needs to be notified about.

The admin can still choose whether to send the customer an order email using the 'Email customer' option.

Related communication settings

Order Notification Settings only control whether an admin notification is sent when an online order is placed.

Other communication settings are managed separately:

• Booking Workflow Notification Settings control notifications for individual booking actions, such as a booking being confirmed or cancelled by a customer action. This is useful because an order can contain more than one booking. If only one booking in the order changes, Jezzam can send a notification about that specific booking rather than sending the full order email again.
• Admin email wording can be edited from the 'Admin email text' tab in Communication Settings. The admin order email is the 'Order placed' email in the Order email category.

Related articles

You may also find these articles useful:

• Understanding bookings, orders and baskets in Jezzam
• How order-based emails work in Jezzam 
• How to create repeat bookings and orders in the Admin Calendar
• How to book a customer onto multiple dates in a repeating event series