Placeholders are a powerful feature of Jezzam's email templating and allow you to place special "coded" text that get replaced with the actual information when the email is sent.
Placeholders are surrounded by two curly brackets (for example: {{recipient.first.name}}. They can be typed in or we recommend selecting them using the "Insert placeholder" dropdown.
A full list of place holders is below:
| Placeholder code | Name | Notes |
| account.name | Account name | The name of your account |
| recipient.first.name | Recipient first name | The first name of the person receiving the email |
| recipient.last.name | Recipient last name | The last name of the person receiving the email |
| recipient.email.address | Recpient email address | The email address of the person receiving the email |
| customer.first.name | Custom first name | The first name of the customer who made the booking (note this might not be the recipient for example if the emails is being sent to a staff member) |
| customer.last.name | Customer last name | The last name of the customer who made the booking (note this might not be the recipient for example if the emails is being sent to a staff member) |
| customer.email.address | Customer email address | The email address of the customer who made the booking (note this might not be the recipient for example if the emails is being sent to a staff member) |
| booking.name | Booking name | The name of the booking (for example, this could be the name of the service or the event/course) |
| booking.description | Booking description | The description of the booking (for example, this could be the description of the service or the event/course) |
| booking.start.date | Booking start date | |
| booking.start.time | Booking start time | |
| booking.end.date | Booking end date | |
| booking.end.time | Booking end time | |
| booking.original.name | Booking original name | The description of the booking (for example, this could be the description of the service or the event/course) |
| booking.original.date | Booking original date | Where the date of the booking has changed (for example if the booking has been rescheduled) this will contain the original start date |
| booking.original.start.time | Booking original start time | Where the start time of the booking has changed (for example if the booking has been rescheduled) this will contain the original start time |
| booking.duration | Booking duration | |
| booking.price | Booking price | |
| booking.payment.method | Booking payment method | Where the booking has been paid for, this will contain the method of payment (for example, online, bank transfer, direct debit etc) |
| booking.location.name | Booking location name | |
| booking.location.address | Booking location address | |
| booking.staff.list | Booking staff list | This will contain a list of one or more staff members used for the booking if the booking uses staff. |
| booking.resource.list | Booking resource list | This will contain a list of one or more resources used for the booking if the booking uses resources |
| booking.reference | Booking reference | The booking reference number |
| booking.status | Booking status | This contains the current booking status (for example, Awaiting Payment, Confirmed, Cancelled etc) |
| booking.full.details.block | Full booking details block | This is a special placeholder that contains all the details of the booking |
| booking.receipt.block | Booking receipt block | This is a special placeholder that contains all the receipt information for the booking |
| email.validation.expiry.date | Email validation expiry date | If email validation is switched on for your account, this placeholder is used in the verification email and contains the expiry date for the link included in the email |
| pencilledin.expiry.date | Pencilled in expiry date | If you use pencilled in workflow, this placeholder contains the expiry date for the link used in pencilled in emails |
| payment.expiry.date | Payment expiry date | This placeholder contains the expiry date for the link in emails sent as part of the automatic payment expiry automation |
| booking.cancellation.reason | Booking cancellation reason | |
| button.verify.email.address | Verify email address button | Outputs the button the recipient should click to verify their email address |
| button.approve.booking | Approve booking button | Outputs the button the admin should click to begin processing the approval of a booking |
| button.accept.pencilledin | Accept pencilled in button | Outputs the button the customer should click to accept a booking that has been pencilled in for them |
| button.pay.for.booking | Pay for booking button | Outputs the button the customer should click to begin the process of paying for a booking |
| button.process.refund | Process refund button | Outputs the button the admin should click to begin processing a refund for a booking |
| custom.message.block | Custom message block | A special placeholder that outputs any custom message added by an admin when sending an email from the admin panel |
| custom.subject | Custom subject | A special placeholder that is used for the subject line of quick emails send from the admin panel |
| link.booknow | Book now link | Outputs the link to the booking page for you account |
| link.admin.panel | Admin panel link | Outputs the link to the admin panel for your account |
| membership.invite.expiry.date | Membership invite expiry date | If your account is configured for memberships, this placeholder is used in member invite emails and contains the expiry date for the button members should click to accept the invite |
| button.membership.invite | Membership invite button | If your account is configured for memberships, this placeholder outputs the button customers should click to accept the invite |
| access.invite.expiry.date | Access invite expiry date | This placeholder contains the expiry date for the link in emails sent to new users inviting them to become an admin of your account |
| button.access.invite | Access invite button | Outputs the buttons users should click on to accept the invite to become an administrator of your account |
| form.submitted.name | Contact form name | The name entered on the contact form of your mini website |
| form.submitted.email.address | Contact form email address | The email address entered on the contact form of your mini website |
| form.submitted.subject | Contact form subject | The subject entered on the contact form of your mini website |
| form.submitted.message | Contact form message | The message entered on the contact form of your mini website |