Support

General 11

• Can I upgrade and downgrade my plan?
• How does Jezzam support work?
• What's the difference between Staff and Resources?
• Do you have any contracts or cancellation fees?
• Do you offer a free plan?

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Browser Issues 1

• How to set the language preferences in a browser

General 1

• How do I change text that my customers see?

Customers 7

• What does "Email not verified" mean for a customer?
• How to delete a customer
• How to Merge Customers in Jezzam
• Troubleshooting Customer Merge
• Choosing the correct Merge Action when merging Customers

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Subscription 6

• How to start your Jezzam subscription
• How to suspend your Jezzam account
• How to activate a suspended Jezzam account
• How to delete a Jezzam Account
• Adding a discount coupon to you account subscription

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Memberships 8

• What do I do if one of my members changes their email address?
• Managing members with Jezzam
• Why would I want to use Jezzam's Membership features?
• How to suspend and then reactivate a member
• How to bulk invite new members

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Services 9

• How to change Group Booking Permissions for a Service
• How to change the start time of a Service
• Getting started with Service privacy
• Service Direct Links
• Unlisted Services

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Events, Classes, Courses & Workshops 4

• How to change the online visibility of an Event, Course or Class
• How to choose when to display the number of places available on a course, class, event or workshop
• How to book a customer on to multiple repeating events
• How do I copy an event or course?

Locations 1

• Managing multiple Locations in Jezzam

Scheduling, Work Hours and Availability 8

• Introduction to Scheduling in Jezzam
• Managing Staff time off, holidays and Resource unavailable times
• Location Opening Hours
• Managing Staff Schedules
• Managing Resource Schedules

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Booking Page and Mini Website 3

• How can I add my own Terms and Conditions
• How to change the online booking calendar mode
• How to remove the "Preferred start time" drop down

Managing Payments 3

• How to create invoices in Xero from Jezzam
• How to mark a booking as paid in the Admin Panel
• Managing refunds in Jezzam

Booking Policies 2

• Changing your Cancellation Policy
• How to set the Advanced Booking Period and Booking Lead Time for your account

Calendar 8

• How to reschedule a booking from the Admin Calendar
• What does the message "Some items are hidden from view" mean?
• How to change the information displayed for bookings in the admin calendar
• How to change the information displayed for Service bookings
• How to change the information displayed for Events

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Managing Bookings 4

• How to view the history of a booking
• How to book via the Admin Calendar with payment automation
• Customising your customer database and booking fields
• How to add questions to your bookings

Notifications Centre 1

• Bookings with undelivered emails

Email 11

• How to resend a booking confirmation email
• Getting started with email customisation
• How to customise your email design
• How to customise the standard text of your emails
• Why is the file size for email images restricted?

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1-way Calendar Sync 10

• Introduction to 1-way Calendar Sync
• How to subscribe to a calendar in Google Calendar, Outlook and Apple Calendar
• How do I create a 1-way calendar sync for a Staff Member?
• How do I create a 1-way calendar sync for a Resource?
• How do I create a 1-way calendar sync for my whole Jezzam Account?

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Account 4

• How to add an administrator to your account
• How to transfer ownership of your Jezzam account
• What permissions does a Jezzam account owner have?
• How to remove an administrator from your Jezzam account

Communications Settings 2

• How to send booking confirmation emails to more than one administrator
• How to switch off email notifications sent to admininstrators

Marketing 2

• How to create book now buttons and links
• How to create QR codes for your appointment bookings

Resources 1

• How to add a Resource to your account

Analytics 1

• How to customise a report

Time Zone Support 6

• Introduction to Time Zone Support in Jezzam
• How do I activate time zone support?
• How do my customers use time zone support?
• How do I use the time zone picker in the Admin Panel?
• How do I manage my preferred time zone list in the Admin Panel?

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General 1

• How to delete your Jezzam User profile

Security 3

• Securing your User Profile with Two Factor Authentication
• How do I change the email address used for my Jezzam user profile
• What do I do if I've forgotten my password?